JerseyRoom365

Refund policy

JerseyRoom365 Refund Policy

30-Day Return Policy | Trusted by Soccer Fans Across 50+ Countries

At JerseyRoom365 (jerseyroom365.com), we’re committed to delivering top-tier customer service to every shopper, no matter where you are in the world. We want you to shop for your favorite football jerseys with total peace of mind, which is why we’ve put in place a straightforward 30-day return policy that applies to all our global customers. As long as you get in touch with our team within 30 days from the date your order was delivered, you’re eligible to return your items for a full refund or an exchange, regardless of your location.

The only condition to qualify for this policy is that all items must be returned with all factory tags and labels still attached, and in the same packaging they arrived in. Following these simple guidelines allows us to process your exchange or full refund smoothly, with no delays or extra hassle for you. If these requirements are not met, we will need to apply a 10% deduction to the refund amount for your returned items.

If you’re requesting an exchange for your order, you will be responsible for covering the cost of return shipping to our warehouse. The only exception to this rule is in cases where we made an error with your initial order, such as sending you the wrong item, incorrect size, or a defective product. In that scenario, we will cover all shipping costs for both the return of the incorrect item and the delivery of your new replacement.

Are There Any Exceptions to This Return Policy?

Custom printed jerseys are subject to special return rules, as these items are made to your specific requirements.

For the purposes of this policy, “custom printed jerseys” includes two categories:

Jerseys printed with a pre-selected player’s name, number, or patches
Jerseys printed with a fully custom name and number that you input yourself during the checkout process

Jerseys printed with a fully custom name, number, or patches cannot be returned under any circumstances, as these items are manufactured specifically to your unique requirements.

Jerseys printed with a pre-selected player’s name and number may be eligible for return, but this will be reviewed on a case-by-case basis by our management team. Before sending any such items back to us, please reach out to our customer service team at service@winwingapparel.com to get more details and prior approval.

If your request to return a pre-printed player jersey is approved, the following terms will apply:

If you would like to exchange the item for a different jersey, a re-printing fee may be charged, in addition to the shipping cost for delivering your new item.
If you prefer a refund, we will process a refund for the base cost of the jersey, minus the initial printing fees that were applied for the custom details on the item.

How Can I Return My Order?

First, please double-check that all tags on your clothing items are still fully intact, and that you include the packaging that your items were shipped in with your return. Also, please include a short note inside the return package letting us know whether you would like to process a refund or an exchange for the items. This helps us process your request much faster once we receive your parcel.

If you notice that your item has a manufacturing defect, you must notify us and return the item to us within 5 working days of receiving your order, with all inner and outer packaging and tags fully intact. For customers located outside of the United States and Canada, please ensure that you return any faulty items within 10 working days of the delivery date.

For our international customers: When shipping your return back to our warehouse, please clearly mark “Returned Goods” on the customs declaration form. If this marking is not clear, local customs authorities may apply tax charges to the parcel, which could result in the package being refused and sent back to you.

You can send your returned items to our business address, Company: Win Wing Apparel Limited FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER, 650 CHEUNG SHA WAN ROAD, LAI CHI KOK, HONG KONG

Frequently Asked Questions

How long will it take to process my refund?

Once we receive and inspect your returned items, our team will process your refund within 3-5 working days. After the refund is issued, the time it takes for the funds to appear in your account depends on your payment provider:

Credit/Debit Cards: 3-10 working days
PayPal: 1-3 working days
Other payment methods: Please check with your payment provider for specific timelines.

What if I used a discount code or coupon for my order?

If you used a discount code, coupon, or store credit to place your order, your refund will be calculated based on the actual amount you paid for the items, not the full retail price of the items. Any unused coupon or discount code will not be re-issued after a return.

Do I need to pay for return shipping?

For standard returns and exchanges, you will be responsible for covering the return shipping cost. The only exception is if we made an error with your order (such as wrong item, wrong size, or defective product), in which case we will cover all shipping costs.

What if my return package gets lost in transit?

We recommend that you use a trackable shipping service and purchase shipping insurance when sending your return, especially for international shipments. We cannot take responsibility for return packages that are lost or damaged in transit before they reach our warehouse.

What about import duties or taxes I paid for my initial order?

Import duties and taxes charged by your local customs office are not covered by our return policy. If you are eligible for a refund of these charges, you will need to contact your local customs office directly to process this, as we do not have access to local customs refund systems.

Can I return a gift card?

Gift cards purchased from our store are non-refundable and cannot be exchanged for cash, unless required by local law.

What if I received a damaged or defective item?

If your item arrives damaged or defective, please contact our support team within 5 working days of delivery (10 working days for international customers outside US/Canada) with photos of the defect and the packaging. We will arrange a free return or replacement for you at no extra cost.

If you have any questions, concerns, or need further clarification about our return policy, please don't hesitate to get in touch with our support team via email at email: service@winwingapparel.com.

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