Refund Policy

30-Day Returns | Trusted by football fans in 50+ countries

Here at JerseyHub365, we pride ourselves on outstanding customer service. We want you to feel confident when you shop with us; that’s why we offer a 30-day return policy for customers worldwide. As long as you reach out to us within 30 days of your order delivery date, you can return your purchase for a full refund or exchange, no matter where you live.

The only requirement is that the product must have all factory tags and labels attached, and be returned in the packaging it was shipped in. Following these guidelines means we can process your exchange or full refund for the items you purchased without any issues. Failure to comply with this policy will result in a 10% deduction from any refund we process for your return.

If you request an exchange for your product, you will need to cover the cost of return shipping. The only exception to this is if we made a mistake with your initial order, such as sending the wrong item or size. In that case, we will cover all shipping costs for the return and new item delivery.

ARE THERE ANY EXCEPTIONS TO THE ABOVE?

Custom printed shirts cannot be returned.

The term “custom printed shirts” refers to both shirts that have been printed with a pre-selected player’s name, number, or patches, and shirts that have been printed with a custom name/number that you entered during checkout.

Shirts printed with a custom name, number, or patches may not be returned under any circumstances, as these are made specifically for you.

Shirts printed with a pre-selected player’s name/number will be considered for return at the discretion of our management team. In this case, please contact our customer service team at [email protected] for more information before you send back your item.

If a custom printed shirt is approved for return, the following rules will apply:

How do I return a product?

First, please make sure that for all clothing items, all tags are still intact, and the included packaging is included with the product. Also, please add a small note inside the package letting us know if you would prefer a refund or an exchange.

If you believe your product has a defect, you must return it to us within 5 working days of receiving it, with all inner and outer packaging and tags intact. For customers outside of the United States and Canada, please make sure to return any faulty items within 10 working days of delivery.

International customers: When sending your return back to us, please write “Returned Goods” on the customs declaration form. If this is not clearly marked, customs may impose tax charges on the parcel, and the package may be refused and sent back to you.

If you have any questions or concerns about our returns policy, please feel free to contact us via email at [email protected].

Thank you,

The JerseyHub365 Team